PASA has launched part one of a DB transfers guide designed to cover straightforward cases. Part two covering more complex cases is due out towards the end of 2019. The guide is voluntary and designed to improve the overall member experience, improve efficiency for administrators and improve communications and transparency in the DB transfer process. The guidance includes templates for scheme and member information to improve the quality of information available.
The guidance sets out maximum expected timescales for different types of cases and best practice processes to follow for each type of case.